Patient Financial Advocate

The Patient Financial Advocate role is responsible for providing support in the clinic for all financial related issues a patient may have.  This may include but is not limited to answering questions regarding statements, helping patients to apply for NSH Short or Long form Financial Assistance, lab questions, drug replacement applications, etc. The PFA may not be the person to take care of the issue but is the conduit to the ACC BO team to expedite any financial issue that is presented.

Location: Sandy Springs, GA

Full-time, benefits-eligible

• Processes referrals from the Precert team related to Deductible/Coinsurance amounts that may be due from patients for treatment

• Provides cost estimates to patients for treatment, genetic tests or other services performed at ACC
• Notifies patient of their treatment costs and makes arrangements for collection
• Provides financial clearances for chemotherapy services and communicates via email to infusion nurse team at site.
• Enters a financial template into ARIA (EMR) denoting clearance or non-clearance depending on circumstances
• Reviews and expedites patient schedules to ensures all treatment patients are financially cleared for treatment
• Works with Social Work team as necessary to assist patients with drug replacement applications or Financial Assistance
• Enters collection notes for pre-payments into Registration Overlay for the front desk to collect from patients at time of service
• Works new self-pay patients and expedites residency screening for financial assistance
• Assist patients with applying financial assistance – long and short forms for non-treatment patients when needed.
• Expedites payment transfers to NSH for chemotheraphy services including labs
• Processse Patient refunds on a weekly basis
• Attends scheduled meetings, in-services and training as assigned and scheduled
• Carries out all work processes and procedures as instructed or assigned.
• Adheres to Atlanta Cancer Care’s policy and procedures.

• Other duties as assigned (includes Cross training/projects)
• COVID19 adjustments may be required – (change to hours, location, responsibilities)
• Adheres to the Standards of Excellence

Qualifications and Education Requirements

High School Diploma or equivalent education and a minimum of two (2) years related experience in Registration and/or Insurance Verification in a medical setting is required.

Preferred Skills

Knowledge of medical terminology. Excellent oral and written communication skills. Good interpersonal skills and team oriented. Ability to multi-task and work effectively in teams

Computer Skills

Microsoft Office programs.  Basic printing/faxing/scanning

Language and Mathematical Skills

English (reading, writing and verbal); Basic Math Skills

Physical Demands

This is a stationary position that requires frequent sitting or standing, repetitive wrist motions, grasping, speaking, listening, close vision, color vision, and the ability to adjust focus.  It also may require occasional lifting, carrying, walking, kneeling, bending/stooping, twisting, pulling/pushing and reaching above the shoulder.  This position also may require the occasional lifting of equipment up to 25 lbs.

Other information

The essential duties and responsibilities, physical requirements, and work environment described above are representative of those typically required for this position but may vary depending on staffing and business needs.  The inclusion or omission of a specific duty or physical requirement is, therefore, not determinative of whether that function is essential to a specific individual’s position.